Shipping & Returns
Shipping
AUSTRALIA
Please allow 1-2 business working days for your order to be dispatched.
For all deliveries we use Australia Post. Shipping within Australia will take approximately 2-10 working days depending on what state/or territory you live in.
Please refer to the Australia Post website for more accurate delivery times for standard and express post.
Standard delivery $10.00
Express Post $15.00
Free local pickup (Wheelers Hill, VIC) By appointment only. Contact us to arrange a time for pick up 0411 137 522.
Free shipping - Orders over $150+
International Shipping
NEW ZEALAND
Standard delivery $18.20 - $24.00
6+ business days
Express Post $33.20 - $39.00
2-4 business days
UNITED STATES & CANADA
Standard delivery $24.00 - $36.90
6+ business days
Express Post $39.00 - $51.90
2-4 business days
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Additional non-returnable items.
- Gift cards
- Some health and personal care items
To complete your return, please contact us hello@gymgripsco.com.au
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Incorrect size
Please choose carefully. If you are unsure of your size please contact us first before you check out.
If you have selected the wrong size, we may offer you an exchange or refund provided that the exchange or refund item is retuned within 30 days, has not been used and is in its original packaging.
Once we have assed the returned item we will determine whether a refund or exchange will be offered.
Please note that delivery costs for wrong sizes are non-refundable and returns for incorrect size will be incurred by the consumer.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@gymgripsco.com.au
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@gymgripsco.com.au
Shipping returns
To return your product, you should mail your product to: PO Box 3521, Wheelers Hill VIC 3150
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.